Privacy Policy

Last updated: February 1, 2026

1. Data Controller

The data controller is Love or Not (hereinafter “Controller”), operator of the website www.loveornot.it/en.

The website and services are hosted and supported by Shopify, which provides technical infrastructure and may process personal data on behalf of the Controller.

For any privacy-related requests, users may contact the Controller through the contact details available on the website.

2. Scope of this Policy

This Privacy Policy explains how personal data is collected, used, stored, and protected when users:

This Policy is provided in accordance with the GDPR (EU) and, where applicable, aligned with international data protection standards (including U.S. frameworks).

In case of conflict with other documents, this Privacy Policy prevails regarding data processing.

3. Types of Data Collected

“Personal Data” means any information that identifies or can identify a person.

We may collect:

a) Contact Data

  • name
  • phone number
  • email address

b) Payment Data

Payment data is processed exclusively by Shopify and authorized payment providers.
The Controller does not have access to full card details or payment credentials.

c) Communication Data

  • information voluntarily provided by the user
  • content necessary to deliver the service

d) Technical & Usage Data

  • IP address
  • device and browser information
  • usage data
  • cookies

Sensitive or special categories of data are not intentionally collected.

4. Source of Data

Data may be collected:

  • directly from the user
  • automatically through website usage
  • via Shopify and technical service providers

5. Purpose of Processing

Personal data is processed strictly for:

  • service delivery and management
  • operational communications and updates
  • customer support
  • legal and administrative obligations
  • fraud prevention and security
  • service improvement

Data is not used for purposes beyond those listed.

6. Nature of the Service

Love or Not provides a digital entertainment-based interaction service.

The service:

  • does not constitute private investigation
  • does not involve surveillance or systematic monitoring
  • does not access private accounts
  • does not use invasive or automated tools

Interactions occur exclusively through publicly accessible online channels.

7. Interactions & Third-Party Data

Interactions

Observed interactions:

  • are used solely to deliver the service
  • are not publicly disclosed
  • are not sold or shared
  • are not stored longer than necessary

Third-party data

The service may involve publicly available information about individuals indicated by the customer.

Such data:

  • is not stored in structured databases
  • is not used for independent purposes
  • is processed in a limited and contextual manner

Processing is based on data minimization and proportionality principles.

8. No Screenshots Policy

To protect privacy:

  • no screenshots, recordings, or full chat logs are provided
  • only a summarized descriptive report is delivered

This approach ensures compliance with data protection principles.

9. Phone Number Usage

The phone number is used exclusively for:

  • service operations
  • communication and updates
  • customer support

It is never used for marketing or sold to third parties.

10. Legal Basis for Processing

Processing is based on:

  • performance of a contract (Art. 6 GDPR)
  • legal obligations
  • legitimate interest (limited and proportionate)

11. Data Sharing

Personal data may be shared with:

  • Shopify (platform provider)
  • payment processors
  • competent authorities (if required by law)

Data is never sold.

12. International Data Transfers

Data may be transferred outside the European Economic Area (e.g., United States) via Shopify.

Such transfers are carried out with appropriate safeguards, including Standard Contractual Clauses (SCCs).

13. Data Retention

Personal data is retained:

  • only for the time necessary to provide the service
  • up to a maximum of 7 days after completion
  • longer only if required by law or dispute handling

14. User Rights

Users have the right to:

  • access their data
  • request correction or deletion
  • restrict or object to processing
  • request data portability
  • withdraw consent (where applicable)

Requests can be submitted via the website contact details.

15. Third-Party Rights

Any third parties indirectly involved may exercise their rights under applicable laws, within the limits of data non-retention and non-identification by the Controller.

16. Children’s Data

The service is intended only for individuals aged 18+.

The Controller does not knowingly collect data from minors.
If such data is identified, it will be deleted immediately.

17. Security

Appropriate technical and organizational measures are implemented to protect personal data.

However, no system can guarantee absolute security.

18. Changes to this Policy

This Privacy Policy may be updated at any time.
Changes will be published on this page with the updated date.

COOKIE POLICY

1. What are Cookies

Cookies are small text files stored on the user’s device to improve website functionality and user experience.

2. Types of Cookies Used

Necessary Cookies

Essential for website operation. No consent required.

Analytics Cookies

Used to collect aggregated or anonymized data on usage.

Third-Party Cookies

Used by services such as Shopify and payment providers.

3. Cookie Management

Users can:

  • accept or reject cookies via the banner
  • modify browser settings
  • delete existing cookies

Disabling cookies may affect website functionality.

4. Changes to Cookie Policy

This Cookie Policy may be updated at any time.
Updates will be published on this page.